O nás
Politika KYC
Compliance with International Regulations
As part of international law provisions, including anti-money laundering (AML) regulations, online trading service providers must implement rigorous identity verification measures. These steps help prevent fraud and allow traders to manage risks effectively based on their financial situation.
We are committed to equal access to financial services, ensuring that verification processes do not create barriers for financially or socially disadvantaged individuals.
Commitment to Data Security & Privacy
We handle all sensitive personal information with the highest level of discretion, confidentiality, and security.
Required Documents for Account Verification & Deposits
To open and fund a trading account, the following documents are required:
- Identity Verification – A color copy (front and back) of a valid ID, such as a passport or driver’s license.
- Proof of Address – A utility bill (electricity, telephone, etc.) or a bank statement issued within the last three months, displaying your full name and address.
- Proof of Payment – If using a new credit/debit card, provide:
- Front side: Only the last 4 digits, expiration date, and cardholder name must be visible.
- Back side: Only the last 4 digits and signature must be displayed.
- Deposit Declaration Form – This form must be printed, completed, signed (by hand), and submitted after each deposit. You can download it here.
We strictly adhere to regulatory guidelines while ensuring a smooth and secure trading experience for all users.
O nás
Zásady vracení peněz
Zásady vracení peněz
Refund Currency & Account
- Refunds will be processed in the same currency and returned to the same account or credit card used for the original deposit.
- If the Client does not provide the required bank details for a refund via bank transfer within 5 working days, the Company may cancel the refund request.
- The Client must submit an official bank document (with the bank’s stamp and logo) that includes:
- IBAN/account number
- SWIFT/BIC code
- Routing number (if applicable)
- Customer name
- Bank name and address
Transaction Fees
- The Company may apply commission fees for both deposits and refunds, including electronic transfer costs.
- Fees range from €25 to €50 per bank transfer, deducted from the refund amount.
Refund Request Submission
- Requests must be made via the Company’s website.
- The Company will not process refund requests submitted through other channels.
Processing Time
- Approved refunds will be processed within 7 working days, deducting any applicable transfer costs.
Refund Request Cancellations
The Company may cancel a refund request if:- Insufficient balance remains in the account after the refund, affecting open trades.
- The Client has not been verified (full KYC documents required, including ID, proof of address, and proof of payment).
- The Client has not provided signed deposit statements or bonus plan agreements (if applicable).
- The required signed documents are not submitted within 5 working days.
Exceptional Circumstances for Card Refunds
The Company may process refunds back to the original card if:- The Client remains unverified for 14 working days after a card transaction.
- A transaction was identified as being made by a third party.
- The Client violates the Accepted Customer Agreement.
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